Terms and Conditions

DELIVERY TIME

We try our best to ship our pieces to you within 3-4 weeks. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

EXCHANGES & RETURNS

We invest a great deal of care in the making of each piece and each piece is made to order. As a company policy we do not provide refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at shopimlidana@gmail.com and we will guide you through the process of returning and exchanging your pieces. We may request for further information/photographs to assess your return request. Please do assist us.

DISCLAIMER : 

  1. If a piece is exchanged once, it cannot be exchanged the second time.
  2. All products bought on sale are not acceptable for exchange. 

      HOW TO EXCHANGE?

      Please email us at shopimlidana@gmail.com for all exchanges and returns.

      For all exchanges and returns, the customer will have to bear all shipping charges as well as customs charges if applicable. 

      Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. 

      imli dana reserves all rights to inspect the condition of the product before processing any returns or exchanges.

      As a company policy we do not provide refunds on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).

      All custom made orders are non-returnable.

      Return Address

      12, Community Center, Industrial Area, 

      Phase 1, Mayapuri

      New Delhi 110064

       

      INTERNATIONAL ORDERS

      1. We don't do free international shipping. The cost of the courier needs to be borne by the customer.

      1. Your card will be billed by the payment gateway when your payment is confirmed and subsequently the package will be shipped to its final international destination.

      2. We try our best to ship our pieces to you within 3-4 weeks.

      3. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.

      4. For UK and EU orders – Customs and VAT will be charged as per the laws within your country. These customs and VAT will have to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded.

      • You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

      • imli dana has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

        CARE

        Each of our pieces is hand-crafted and made with a lot of love and care.

        We request you to look after each piece with utmost care. All are pieces are color tested, but we mention specific care instructions for each piece on our website. Please do read these carefully. The right care is necessary to maintain longevity of handcrafted pieces.