Terms and Conditions
We try our best to ship our pieces to you within 3-4 weeks. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to find an alternative solution to make your pieces reach you. In case of any queries and doubts, we are happy to be of service. Just drop us an email firstname.lastname@example.org
EXCHANGES & RETURNS
We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at email@example.com and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging your pieces. They may request for further information/photographs to assess your return request. Please do assist them.
- If a piece is exchanged once, it cannot be exchanged the second time.
- Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
- All products bought on sale are not acceptable for exchange.
HOW TO EXCHANGE?
Please email us at firstname.lastname@example.org for all exchanges and returns.
For all exchanges and returns, the customer will have to bear all shipping charges as well as customs charges if applicable.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges.
imli dana reserves all rights to inspect the condition of the product before processing any returns or exchanges.
As a company policy we do not provide refunds on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
All custom made orders are non-returnable.
12, Community Center, Industrial Area,
Phase 1, Mayapuri
New Delhi 110064
- We don't do free international shipping. The cost of the courier needs to be borne by the customer.
Your card will be billed by the payment gateway when your payment is confirmed and subsequently the package will be shipped to its final international destination.
We try our best to ship our pieces to you within 3-4 weeks.
The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.
For UK and EU orders – Customs and VAT will be charged as per the laws within your country. These customs and VAT will have to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
- imli dana has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Each of our pieces is hand-crafted and made with a lot of love and care. We use hand-loom/organic fabrics. Our detailings are also hand-done, and we use one of a kind buttons/trims/patches/embroideries.
We request you to look after each piece with utmost care. All are pieces are color tested, but we mention specific care instructions for each piece on our website. Please do read these carefully. Also read the tags on the inside of the garments carefully. Some pieces are dry clean only. The right care is necessary to maintain longevity of handcrafted pieces.
Since we work largely with handloom cotton, there is bound to be slight color bleeding for the first few washes for certain colors only. So please follow the wash care instructions mentioned. With each wash the fabric only gets softer.